SHIPMENTS

SHIPMENTS

Shipments of all the orders will be carried out starting from 28 February 2017. Users who submit a pre-order are entitled to a discount on the chosen product and will receive the toy box (worth €20) as a complimentary gift. Shipments are carried out in Italy and worldwide. The cost of shipment in Italy is € 9.90; for all the other destinations it amounts to € 19.90.

Shipment date

Shipments throughout Italy are carried out according to standard shipping methods. As required by laws regulating commerce, all the francescabellavita.com shipments are accompanied by the official invoice that declares the value of the single items in Euro. For discounted items the invoice will show the discounted amounts.

Shipment date – From 28 February 2017

The orders are dispatched by francescabellavita.com, Milan, from Mondays to Saturdays from 9:00-17:30. The orders received on Sundays will be processed from the next Monday onwards. 

Nationwide delivery (excluding the isles) is done in 24-48 hours. For delivery in Sicily, Sardinia, isles and isolated zones, the shipment times may undergo delays.  

For all the other destinations, the delivery times may vary from 5-7 working days.

Traceability and shipment 

Upon dispatching the orders, francescabellavita.com sends to its own clients an e-mail with the shipment number. 

The clients may monitor their own shipment on the site of the indicated courier simply by inserting the specific shipment number in the “Identification Number” box.

The web page will show the exact and updated movements of your shipment.  

Authorised delivery

Upon the arrival of the goods, the clients are kindly requested to carefully inspect the pack before signing the bill attesting to the delivery of the package. The francescabellavita.com packages are carefully packed and sealed. If for any reason, the pack appears to have been mishandled or if the tape seems to have been tampered with, the clients are requested to sign the delivery with reserve, or refuse the delivery. In cases where the delivery was accepted with an unauthorised signature or if there is proof of mishandled packages, the clients are requested to immediately report the event to the local office of the designated courier, and contact our assistance service at the address: sales@francescabellavita.com

If for any reason the shipment has failed and the pack is not delivered to the address furnished by the Client in the commercial contract, the package risks being returned to sender at the expense of the client.  

Order delivery

All clients who make an order, establish a business relationship with francescabellavita.com, and undertake to accept the delivery of their own package. If for any reason the client refuses the delivery or requests a return to sender, every shipment expense will be charged to the client. Shipments to non-EU countries exclude customs duties and importation taxes, which will be charged to the client and indicated in the checkout phases.